If you are handling a Redundancy, Downsizing operation or just "having to let people go" you know how difficult and stressful it can be. Everyone is affected in some way whether they are being made redundant, downsized or let go; or even whether they are being kept on (the survivor-guilt syndrome). Maybe you are having to make the decision about who stays and who goes, or perhaps the decision has already been made and you are implementing it, redundancy and downsizing is one of the most challenging issues most people face in their careers. To make it easier you must use an understandable basis for selecting who goes or stays then apply the selection process objectively to everyone in the affected areas. I cannot stress enough the importance of fairness and consistency, both with the legal framework and within data protection issues. The criteria can be weighted in terms of relative importance and so long as it is applied to everyone in the same way, it will be seen as being fair. When you've done that, which was the easy bit, you now have to inform people what's happening to them. Breaking the news of possible redundancy or downsizing requires firmness, empathy and compassion because individuals react in a whole raft of different ways - many of them unexpected, and you can't predict how any one person will react so you must prepare for as many eventualities as possible. Strong emotions are quite normal; shock, anger, rejection, excitement, relief, guilt and apprehension are all common responses to this situation. So be prepared for the person you're informing to may feel any of these at some point. Usually the early stages of numbness and denial are followed by anxiety or anger; some self-doubt and negativity may follow. It can almost be likened to a necessary period of grieving for the loss of something so important in their life. Their self-esteem may be affected and this is commonly accompanied by a loss of energy, in which case give them time to adjust and ask questions before re-establishing the rest of the interview. It is important to realise that this is a general pattern and that individuals go through change in unique ways. Individual patterns vary in length, sequence and intensity. Not everyone experiences every stage. Gradually they will come to the acceptance of what has happened. Then you can be ready to help them let go of the past and start to look forward, consider their options or explore new alternatives. This becomes a very active time for job seekers. Over a period of time, your people will come to terms with what has happened and its implications You must also manage yourself throughout the process and acknowledge your own feelings and emotions about what's happening. You need to accept that you are a person as well as a manager. This means being able to balance the organisation perspective with your own values and beliefs and realise that these may sometimes be different. In my experience as a professional Career Consultant helping and training organizations to deal with redundancy, downsizing or otherwise letting people go, I found that most went out of their way to ensure that the best possible support was available for ALL those involved. Working with KPMG Management Consulting, Sanders & Sidney plc and Penna Consulting plc me and my team supported large and small organisations all over the world, where from just one person up to several thousand people were affected. What they had in common was expert support in all the areas I've mentioned plus ongoing personal support for the individuals who were leaving. Unfortunately many companies can no longer afford the fees, which can run into thousands of pounds, to provide this level of personal support. The answer then is to provide detailed information from experts that can be accessed when needed and wherever it is needed. This is what I've set out to do with my work on Career Change. By presenting at no charge, all the information that may be needed on my website www.your-career-change.com and creating relevant downloads at a small cost those who are affected by redundancy, downsizing or are being "let go" can get expert advice at very little cost. If organizations also need help with the Selection Criteria or Breaking News issues; or if they need help in understanding how to deal with the reactions, they too can receive expert assistance if they also contact me via the website http://www.your-career-change.com |
